Description

As the Operations Director, Online Casino Games at Sporty, you will be responsible for determining the optimal competitive strategy for Sporty Group across different markets. This involves evaluating the casino game and supplier offerings, promotional capabilities, campaign tools, and product features that resonate with our end users. You will translate these insights into the product roadmap, monthly promotional plans, and an ideal operational model, all while ensuring the casino operation adheres to defined plans and processes.

We are dedicated to providing excellent customer care and staying informed about the latest product developments within the Sporty ecosystem to deliver the best possible experience.

Responsibilities

• Oversee all aspects of online casino games, including customer support, fraud prevention, and new game development.
• Develop, implement, and manage casino operational strategies to enhance the quality and efficiency of the roadmap and third-party integrations.
• Manage the entire lifecycle of individual games, including prototyping, launch, positioning, and marketing based on market and user feedback.
• Monitor the performance of games and associated promotions.
• Develop and implement campaign strategies to foster higher customer loyalty and ROI.
• Collaborate cross-functionally with internal teams to define operational procedures and align with marketing to promote new games and features.
• Recruit, manage, lead, and motivate a team of professionals, ensuring a deep understanding of our technology and customers.
• Analyze and report on competitive trends, industry developments, and promotional campaigns to identify opportunities for building a competitive advantage.

Requirements

• Fluency in both written and spoken English.
• Bachelor’s or Master’s degree in a related field.
• Significant online casino operations experience, specifically within the sports betting and casino industry.
• Proven expertise in managing data and analytics across KPIs, active users, and integrations.
• Expert experience in managing, leading, and building a wider team.
• Experienced in the areas of fraud prevention, new game development, and customer support.

Note: If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.