Description

We're looking for a Sr. Consultant - Customer Success who ensures the successful activation, implementation, and early adoption of People.ai solutions, driving tangible business outcomes for customers. As a technical advisor, this role partners with Sales, Customer Success, and Product teams to deliver seamless project implementations that empower customers to unlock value quickly and position them for long-term success.

If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast-paced environment, and are looking for a career-defining new challenge, we would love to hear from you!

Responsibilities

• Define the initial customer experience post-sales and partner with sales and CSMs to drive the strategy & execution of launching People.ai at new customer accounts.
• Lead discovery processes to understand customer needs and align project configurations accordingly.
• Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial onboarding.
• Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations, and Customer Success teams.
• Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
• Build strong relationships with Engineering, Product, Sales, Marketing, and Customer Success teams to facilitate cross-functional execution on all customer commitments.
• Build customer advocates and partner with marketing to obtain customer references, testimonials, and case studies.
• Identify and influence expansion opportunities by integrating insights into the future of the customer journey.
• Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge, and contribute to the product roadmap.
• Always represent the People.ai brand and help grow the team and hire great talent.

Requirements

• 5+ years of relevant work experience.
• Experience working in a SaaS software company is preferred.
• Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is preferred.
• Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred.
• Experience delivering consultative engagements at a consultancy is a plus.
• Comfortable working in high-velocity environments and dealing with ambiguity.
• Ability to manage horizontally and vertically across internal and customer organizations.
• Ability to build and cultivate relationships across business and technical stakeholders.
• Experience navigating vast organizations across multiple stakeholders cross-functionally.

Note: If you feel strongly that you have what it takes for this role but don’t check 100% of the boxes—that’s okay—we encourage you to apply anyway and highlight what you can bring to the table.