Description

We are growing and are looking for a Processing Agent to join our global team. At iVisa, we believe that travel should be simple. Over one million travelers have chosen us for their travel documents, and we are the easiest, fastest, and simplest solution on the market. Our company is growing 80% year over year, and we are seeking new team members to help propel our culture and achieve our goals.

Why iVisa?

• Collaborative Culture: Enjoy a dynamic, international environment with flat hierarchies and a diverse team.
• Training Allowance: You'll have access to an outstanding learning platform to support your professional growth.
• Extended Family Leave: Our policy is inclusive of all birthing, non-birthing, and adopting parents.
• Tech-Minded Environment: Work in a highly technical company with top-of-the-line tools and make a real impact.
• Commitment to Sustainability: We plant one tree for every employee, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer flexible Paid Time Off (PTO) for all employees.

As a Processing Agent, you will

• Review traveler information and documents to ensure they are complete, clear, and accurate.
• Apply the specific requirements for each visa or travel document based on the destination and product.
• Process applications using both our internal systems and government platforms.
• Spot and report errors or inconsistencies, collaborating with the Customer Experience team to ensure clear communication with users.
• Follow detailed procedures to guarantee error-free submissions.
• Suggest process improvements to deliver a smoother traveler experience.
• Contribute to team productivity goals by demonstrating high performance.

What will make us choose you?

• A sharp eye for detail, with the ability to spot inconsistencies and opportunities for improvement.
• The ability to handle multiple tasks while maintaining high accuracy and meeting deadlines.
• A quick learner who is eager to adapt to the changing needs of different travel products.
• Ownership of your work and a commitment to delivering high-quality results.
• Flexibility to adjust to different schedules in a global work environment.

Bonus Points

• Comfort with tools like Photoshop, Canva, Lightroom, or similar, as these skills are needed to process visa applications.

Skills and competencies show up in different forms and can be based on different experiences, so we strongly encourage you to apply even if you don't have all the requirements listed above.