Description

We are growing rapidly and are looking for a Fulfillment Analyst to join our global team. This role is crucial for ensuring the efficiency, accuracy, and compliance of our eVisa processing operations. You will analyze operational data, monitor government and processing trends, and evaluate fulfillment performance. By providing actionable insights, you'll drive continuous improvement, optimize agent quality, and enhance the customer experience.

At iVisa, we believe that traveling should be simple. Over 1.1 million travelers have chosen us to facilitate their travel documents, and we are growing 100% year over year. Our biggest strength is our people, and we are looking for the right new team members to help propel our culture and achieve our goals.

Why iVisa?

• Collaborative Culture: Enjoy a dynamic, international environment with flat hierarchies and a diverse team.
• Truly Remote-First: You can work from anywhere. We even encourage global travel.
• Training Allowance: You'll have access to an outstanding learning platform to support your professional development.
• Extended Family Leave: Our policy is inclusive of all birthing, non-birthing, and adopting parents.
• Tech-Minded Environment: Work in a highly technical company with top-of-the-line tools and make a real impact.
• Commitment to Sustainability: We plant one tree for every employee, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer flexible Paid Time Off (PTO) for all employees.

As a Fulfillment Analyst, you will

• Collect, analyze, and interpret operational data to uncover trends, risks, and opportunities.
• Monitor government behavior and fulfillment capacity updates to anticipate operational impacts.
• Evaluate the accuracy and efficiency of agent processing and provide recommendations for improvement.
• Build and maintain reports and dashboards to track key performance indicators (KPIs) such as accuracy, turnaround time, and agent performance.
• Document and standardize workflows, guidelines, and best practices across fulfillment teams.
• Collaborate with Operations, Customer Experience, and Product teams to implement process improvements.
• Identify bottlenecks and recommend strategies for automation, training, or resource allocation.

What will make us choose you

• 1–2 years of experience in operations, research, or backend data entry roles.
• High attention to detail and strong organizational skills.
• Comfort with productivity tools like Google Sheets, ClickUp, and internal platforms.
• An eagerness to learn backend tools and admin systems (training is provided).
• A proactive, organized, and adaptive mindset, with a commitment to documentation and clarity.
• Strong analytical and problem-solving abilities.
• The ability to work cross-functionally in a fast-paced, evolving environment.
• Fluency in English.

Skills and competencies show up in different forms and can be based on different experiences, so we strongly encourage you to apply even if you don't have all the requirements listed above.