Description

We’re growing! Don't miss the opportunity to be part of our global team at iVisa as our Customer Experience Analyst.

At iVisa, we believe that traveling should be simple. With over one million travelers choosing us for their passports, visas, and other travel documents, we've become the easiest, fastest, and simplest solution on the market. Our company is growing at 80% year-on-year, and we recognize that our biggest strength is our people. We’re seeking new team members to help propel our culture and achieve our goals.

Why iVisa?

• Collaborative Culture: We foster an inclusive and vibrant atmosphere with a diverse, international team and a flat hierarchy.
• Work from Anywhere: We are a remote-first company, with opportunities for periodic in-person gatherings.
• Mental Wellness Sessions: We offer sessions led by certified psychologists to support your mental health.
• Training Allowance: You'll have access to an outstanding learning platform to facilitate your professional growth.
• Extended Family Leave: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
• Tech-Savvy Environment: Thrive in a company equipped with cutting-edge tools and the power to make a substantial impact.
• Commitment to Sustainability: For every employee, we plant one tree to contribute to our environmental initiatives.
• Rest and Relaxation: We offer Paid Time Off (PTO) for all employees and Unlimited PTO for managers and above.

As a Customer Experience Analyst, You'll Be Responsible For

• Continuously proposing ideas and improvements to enhance form clarity, speed, and completion based on customer feedback, metrics, and innovation opportunities.
• Attending A/B testing syncs to align on test goals and upcoming experiments.
• Suggesting structural improvements to upcoming A/B tests.
• Writing empathetic and localized copy that simplifies legal or technical content and guides users through complex steps.
• Handling ongoing requests for new tooltips, captions, and placeholders, ensuring clarity and consistency.
• Benchmarking global competitors and government forms weekly to identify best practices in UX copy.

What Would Make Us Choose You?

• 1+ years of experience writing customer-facing digital content, ideally for complex or regulated products.
• Excellent writing and editing skills in English—clear, concise, and empathetic.
• An understanding of UX writing principles, microcopy patterns, and readability best practices.
• Skilled in reading and interpreting government requirements.
• An analytical mindset, comfortable using data and customer insights to inform writing decisions (preferred).

Skills and competencies show up in different forms and can be based on different experiences, so we strongly encourage you to apply even if you don't have all the requirements listed above.