Description

We are seeking a Senior Account Manager to join our growing Client Services team. In this role, you will be a calm and confident operator who owns a portfolio of high-priority clients. You will be responsible for ensuring a proactive, clear, and outcome-focused client experience. The ideal candidate excels at anticipating issues, managing project health, and nurturing strong client relationships to drive consistent growth.

Key Responsibilities

• Manage 4–5 large or complex client accounts as the primary point of contact.
• Lead client meetings, provide project updates, and keep stakeholders aligned.
• Coordinate internal teams across content, strategy, and operations to ensure deliverables are completed on time and on budget.
• Track deadlines, budgets, and client KPIs using our internal systems.
• Proactively flag risks or misalignments to internal leaders before they become problems.
• Identify and initiate upsell or expansion conversations with clients.
• Maintain accurate client data, resourcing requests, and reporting details.

What Makes You a Great Fit

• 5+ years of experience in Account Management at a digital agency.
• Familiarity with B2B SaaS or complex client structures.
• Proven ability to lead client calls and internal project check-ins.
• Solid project management skills and experience with tools like ClickUp, Asana, or similar.
• Clear, confident communicator, both live and async.
• You value ownership, are comfortable in client-facing roles, and maintain a calm presence under pressure.
• You thrive in remote, async work environments and prefer working independently once expectations are clear.
• You are comfortable working Eastern or Atlantic time zone hours.

What Success Looks Like

• Your client portfolio renews and expands consistently.
• 100% of client deliverables are completed on time.
• Clients consistently rate their experience as 8+ on NPS.
• All project data (timelines, budgets) is up to date and accurate.
• You spot issues before they become problems and communicate them clearly.

Skills and competencies show up in different forms and can be based on different experiences, so we strongly encourage you to apply even if you don't have all the requirements listed above.